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Practice Charter

We agree to:

  • consultation.jpgTreat you with courtesy and understanding
  • Discuss the management of your problems with you and take appropriate action with your agreement
  • Keep you informed of the services we offer and any appropriate information that effects your health and treatment
  • Run surgeries and clinics on time and in case of delays to keep you informed
  • Provide a home visit at doctor's discretion if ill health prevents you from attending the surgery
  • Deal with requests for repeat prescriptions according to our practice standards
  • Welcome any suggestions on how we can provide a better service

You agree to:

  • Treat us all with courtesy and understanding
  • Request home visits only when you are too ill to come to the surgery
  • Inform the surgery as soon as possible if you cannot keep an appointment
  • Only request a visit out of surgery hours if it is an emergency. If you are not sure, ring and discuss with the doctor who will be able to advise you
  • Remember to request a repeat prescription in good time in line with the surgery standards
  • Inform us if you change your name and/or address as soon as possible
  • Ask if you are not sure about advice or treatment you are given

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